Searching For Boxes of My Book

AUSTIN — I spent the first day of Spring Break driving around a compound of at least a dozen massive warehouses, looking for my books, in an industrial park in North Austin. The sales manager left me a voicemail when I missed her call: “Just look for the Customer Pickup” sign. I could not find that sign anywhere. Finally I found a glass entrance door with the name of the company stenciled upon it. I parked and went to the door. It was locked. What the heck? Did they take off for Spring Break? I called the main number, and after three tries (Welcome to America) a human answered. She was clearly...

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