Cutting the Cord Takes Persistence

Our family of three finally decided to cut the cable, or in our case the satellite dish. The vote was unanimous. Since signing up for Netflix and Amazon Prime, we stream 95 percent of all the television we watch. I had whittled down the offerings and monthly payment for the dish to its lowest level — $34.58, including tax. But we rarely watch the dish, and I hate spending money for services not being used. So I bit the bullet and called to cancel the other day, knowing it would be an ordeal. Companies of all types structure their customer service systems to make it well-nigh impossible to cancel...

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