Are We Becoming An Angrier Society?

An unhappy customer called me the other day. He had every reason to be displeased, because we had given him poor service.  His approach was to use foul language, which I endured. I figured he would eventually settle down and then maybe we could reason together. I don’t like getting cussed out any more than the next person, but sometimes that just goes with the territory. In my younger years, I might have bowed up and told the fellow to quit using words we don’t print in a family newspaper. But with age occasionally comes wisdom, so I generally let angry customers blow off steam. Eventually,...

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